Terms and Conditions

General Provisions
The Merchant is Bomba s.r.o., with its registered office at Tehelná ulica 422/55, 919 09 Bohdanovce nad Trnavou, Slovak Republic, Company ID (IČO): 36850853, TIN (DIČ): 2022481076, VAT number (IČ DPH): SK2022481076, registered in the Commercial Register of the District Court Trnava, Section: Sro, Insert No.: 27873/T. The supervisory authority is the Slovak Trade Inspection (SOI), the general market surveillance authority for consumer protection in the internal market. These General Terms and Conditions comply with the provisions of Act No. 40/1964 Coll., the Civil Code, as amended, Act No. 250/2007 Coll., on Consumer Protection, and Act No. 102/2014 Coll., on the Protection of Consumers in the Sale of Goods or Provision of Services under a Distance Contract or an Off-Premises Contract, as amended. If the contracting party is a natural person–entrepreneur or a legal entity, legal relationships not governed by these Terms and Conditions shall be governed by Act No. 513/1991 Coll., the Commercial Code, as amended.

By placing an order on the website KupMa.eu, the Consumer accepts the Terms and Conditions for the delivery of goods published by the Merchant. The relationship between the Consumer and the Merchant shall be governed by these Terms and Conditions, which are binding on both parties, unless expressly agreed otherwise in the contract. If no permanent written purchase contract is concluded between the parties, the Merchant shall deliver the goods on the basis of an electronic order and the Customer's specification (via e-mail).

Subject Matter of the Contract
The subject matter of the contract shall consist solely of the items explicitly listed in the purchase contract/order (hereinafter referred to as the "Goods"). The Merchant undertakes to provide the Consumer, together with the ordered Goods, with an instruction manual (if required) and, where applicable, a warranty certificate (for goods that do not normally include a warranty certificate, the invoice shall serve this purpose).

Ordering of Goods, Conclusion of the Contract
The validity of an electronic order requires the complete provision of all mandatory information during registration. The order constitutes an offer to conclude a purchase contract. No formal confirmation of the order by the Merchant is required for the conclusion of the purchase contract; the contract is concluded upon delivery of the goods. Goods shall only be shipped to persons over fifteen (15) years of age who are able to receive the shipment from the courier. Orders with an incorrect (or invalid) telephone number or an invalid (non-existent) e-mail address shall be cancelled.

Payment Terms
The prices offered on the website KupMa.eu are valid at the time the order is placed. The Merchant reserves the right to adjust prices in the event of changes in exchange rates, significant inflation, or substantial changes in the supply conditions of manufacturers and other suppliers of goods. The invoice issued on the basis of the purchase contract between the Merchant and the Consumer also serves as a tax document and will be sent to the Consumer by e-mail after the goods have been dispatched. Collection of the goods by the Consumer is only possible after full payment has been made, unless otherwise agreed. The goods remain the sole property of the Merchant until full payment has been received from the Consumer.

Delivery and payment options
Delivery and payment options for individual countries can be found on the page Delivery of Goods.

Delivery Time
Orders placed or paid for by 12:00 noon will be shipped on the same day and delivered to the Consumer on the following business days.

For orders placed or paid for after the above-mentioned times, the delivery period shall commence on the next business day from the time the order is placed or, in the case of payment, from the next business day after the payment has been credited to our account.

The delivery period shall be reasonably extended in the event of delays caused by circumstances beyond the Merchant's control. Should the ordered goods not be deliverable to the Consumer within the period specified in the order, the Merchant shall inform the Consumer of the expected delivery date or offer an alternative comparable product. In such case, the Consumer's consent shall be obtained.

Withdrawal from the Purchase Contract
The Consumer shall have the right to withdraw from the purchase contract within fourteen (14) days from the date of receipt of the goods, without stating any reason, by submitting the Withdrawal Form. The Consumer who has withdrawn from the contract is obliged to return the goods to the Merchant within fourteen (14) days after withdrawal, undamaged, without signs of use, and, if possible, in the original packaging, complete with the purchase receipt (invoice) and all other documents delivered with the goods. The Consumer shall be liable only for any diminished value of the goods resulting from handling beyond what is necessary to examine the nature, characteristics, and functioning of the goods. Returned goods sent cash on delivery shall not be accepted. If the Consumer withdraws from the contract and returns used, damaged, or incomplete goods, or reduces the value of the goods through handling beyond what is necessary to examine their characteristics and functioning, the Merchant shall be entitled to compensation in the amount of the cost of repair or restoration of the goods, or for the corresponding reduction in value, and the Consumer shall be informed thereof.

The right of withdrawal under these Terms and Conditions applies only to Consumers who are natural persons and who do not use the goods for professional or commercial purposes. Withdrawal from the purchase contract in violation of these conditions shall be deemed invalid.

The Consumer may not withdraw from the contract in the case of goods that are:
a) manufactured according to the Consumer's special requirements, made to measure, or intended specifically for the Consumer;
b) goods that rapidly deteriorate in quality or expire;
c) goods supplied in a sealed package which cannot be returned for health or hygiene reasons if the seal has been broken after delivery.

The Merchant shall reimburse the purchase price paid within fourteen (14) days from the day of receipt of the notice of withdrawal by the Merchant, primarily by bank transfer to a bank account indicated by the Consumer in the Slovak Republic. The Merchant is not obliged to reimburse the purchase price before the goods, together with accessories and documentation, have been returned, or before the Consumer has provided proof of dispatch of the goods along with accessories and documentation. The costs of returning the goods shall be borne by the Consumer if the product fully met the quality requirements and was undamaged.

The Merchant is obliged to also reimburse the shipping costs, but only up to the amount of the least expensive standard delivery method offered (§ 9 para. 3 of Act No. 102/2014). The Merchant is not obliged to reimburse additional costs if the Consumer expressly chose a delivery method other than the least expensive delivery method offered by the Merchant. Additional costs are the difference between the shipping costs chosen by the Consumer and the costs of the least expensive delivery method offered by the Merchant.

Address for returning goods due to withdrawal from the contract:
Bomba s.r.o.
Bulharská 42
917 01 Trnava
Slovak Republic

Alternative Dispute Resolution
If the Consumer is dissatisfied with the handling of a complaint by the Merchant, or if the Consumer has contacted the Merchant seeking remedy and is dissatisfied with the manner in which the complaint was handled, or if the Consumer believes that the Merchant has violated their rights, the Consumer shall have the right to contact the Merchant to seek redress. If the Merchant responds negatively to such a request or fails to respond within thirty (30) days from the date of sending, the Consumer shall have the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution body.

The alternative dispute resolution body is the Slovak Trade Inspection, Bajkalská 21/A, P.O. Box 5, 820 07 Bratislava, Slovak Republic, or another competent authorized legal entity listed in the register of alternative dispute resolution bodies maintained by the Slovak Ministry of Economy (the list is available on the website www.mhsr.sk).

Online Dispute Resolution Platform:
Under applicable law, we are obliged to inform consumers of the existence of the European Online Dispute Resolution (ODR) Platform. This platform can be used to resolve disputes without the involvement of a court. The European Commission is responsible for maintaining the platform. The European ODR Platform can be accessed here: https://ec.europa.eu/consumers/odr/. We are not willing to participate in dispute resolution proceedings before a consumer arbitration body under the Consumer Dispute Resolution Act.

Warranty and Liability for Damages
If the Consumer detects transport damage upon receipt of the goods (the Consumer is obliged to properly accept the goods, to check the integrity of the packaging, products, and the number of packages, and to report any defects to the carrier without delay - by completing a complaint report), the Consumer must notify the Merchant by completing the complaint form without undue delay, but no later than three (3) days after receipt of the goods. The Merchant shall not be liable for damages to the goods caused during transport.

The Merchant warrants to the Consumer that the goods are free from defects upon acceptance. In particular, the Merchant warrants that at the time of acceptance by the Consumer:
a) the goods possess the characteristics agreed upon between the parties, or, in the absence of such an agreement, the characteristics described by the Merchant or manufacturer, or those the Consumer could reasonably expect based on the nature of the goods and the marketing carried out;
b) the goods are suitable for the purpose indicated by the Merchant or, in the case of goods of the same type, for the purposes for which such goods are ordinarily used;
c) the goods are provided in the agreed quantity, measure, or weight;
d) the goods comply with applicable statutory requirements.

If a defect becomes apparent within six (6) months after the acceptance of the goods by the Consumer, it shall be presumed that the goods were already defective at the time of acceptance. The Consumer is entitled to assert rights for a defect occurring in consumable goods within twenty-four (24) months after acceptance. This provision does not apply to goods sold at a reduced price due to a known defect for which the reduced price was agreed, to wear and tear caused by normal use of the goods, to used goods for defects corresponding to the degree of use or wear existing at the time of acceptance, or if the nature of the goods implies such limitations.

In the event of a defect, the Consumer may file a complaint with the Merchant and request:
a) replacement with new goods,
b) repair of the goods,
c) an appropriate price reduction,
d) withdrawal from the purchase contract.

The Consumer shall have the right to withdraw from the contract:
a) if the goods have a substantial defect,
b) if the goods cannot be properly used due to repeated occurrence of the defect(s) after repair,
c) in the case of a significant number of defects in the goods.

The Merchant is obliged to accept complaints at the business premises indicated in these Terms and Conditions. The Merchant must provide the Consumer with a written confirmation of the complaint, specifying the content of the complaint and the type of remedy requested by the Consumer, as well as confirmation of the date and manner of handling the complaint, including confirmation of any repair carried out and its duration, or a written justification for the rejection of the complaint. The Merchant or an employee authorized by the Merchant shall decide on the complaint immediately, or in complex cases, within three (3) business days. This period does not include the reasonable time required, depending on the type of product or service, to properly assess the defect. The complaint, including the remedy of the defect, must be resolved without undue delay, but no later than thirty (30) days from the day the complaint is filed, unless the Merchant and the Consumer agree on a longer period. Failure to meet this deadline shall constitute a material breach of contract, and the Consumer shall have the right to withdraw from the purchase contract. The Merchant shall inform the Consumer in writing of the outcome of the complaint. The right to a defect-free performance does not apply if the Consumer knew of the defect before acceptance of the goods or if the Consumer caused the defect. The Consumer shall have the right to choose the method of complaint resolution.

Address for sending complaints:
Bomba s.r.o.
Bulharská 42
917 01 Trnava
Slovak Republic

Order Withdrawal
The Consumer shall have the right to withdraw from the order at any time prior to the dispatch of the goods, without stating any reason, by submitting a cancellation request via the Contact Form. The Consumer must provide the order number, name, and e-mail address in the cancellation notice. In the event that the Consumer has already paid the purchase price for the ordered goods and the withdrawal has been duly exercised, the purchase price shall be reimbursed within 14 days by bank transfer.

The Merchant reserves the right to cancel the order if, due to stock depletion, damage, or unavailability of the goods, and despite having made all reasonable efforts, the Merchant is unable to deliver the goods to the Consumer within the time period specified in these Terms and Conditions or at the stated price, unless otherwise agreed with the Consumer.

The Merchant further reserves the right to cancel the order if the Consumer cannot be reached by telephone or e-mail within three (3) business days following the receipt or confirmation of the electronic order. The Consumer shall be duly informed of the cancellation by e-mail sent to the address provided in the order.

Data Protection
By concluding the purchase contract, the Consumer expresses their consent to the processing and collection of their personal data in the database of Bomba s.r.o. for the purpose of fulfilling the purchase contract. This purpose includes the processing of orders submitted to Bomba s.r.o. through the online shop, where the processing of personal data is necessary for Bomba s.r.o. to fulfill its contractual obligations under the purchase contract.

The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC, the Data Processing Act, and Act No. 18/2018 Coll. on the Protection of Personal Data, as amended.

Further information on data protection can be found on the following page.

Final Provisions
These Terms and Conditions shall take effect as of the date on which the electronic order is submitted and shall apply even in the absence of any other written agreement between the parties.